How It Works
From booking to certificate — here's exactly what to expect.
No surprises, no runaround. A straightforward process that gets your pool compliant and your certificate issued as fast as possible.
Get in touch
5 minutesFill in our booking form or give us a call. Tell us your suburb, the type of inspection you need, and a preferred timeframe. We'll confirm availability and lock in a time that suits you — usually within a few business days.
Your role
Submit the booking form or call us on 0439 083 603.
What we do
- Review your enquiry within one business day
- Confirm a suitable inspection time
- Send you a booking confirmation with everything you need to know
Prepare your pool area
Before inspection dayA little preparation goes a long way. Making sure the inspector has clear, unobstructed access to the entire pool barrier means the inspection runs smoothly and reduces the chance of a fail on something easily avoidable.
Your role
Prepare your property before we arrive.
What we do
- Trim any vegetation growing against or over the pool fence
- Remove furniture, pot plants, or objects within 900mm of the outside of the barrier
- Ensure all gates are accessible and not blocked
- Check your resuscitation sign is visible and current
- Make sure someone is home to provide access
The inspection
30–60 minutes on siteOur licensed inspector arrives at the agreed time and conducts a thorough assessment of your pool barrier against Queensland's pool safety standards. We check every element — not just the obvious ones. You're welcome to follow along and ask questions.
Your role
Be available to provide access and answer any questions.
What we do
- Assess barrier height, condition, and integrity
- Test all gate self-closing and self-latching mechanisms
- Check non-climbable zones on all sides of the barrier
- Inspect fence post spacing, footing condition, and any damage
- Assess any house walls, windows, or doors forming part of the barrier
- Verify resuscitation sign placement and currency
- Document all findings with photos
Your result — on the day
Same dayAt the end of the inspection, we walk you through what we found. If your pool is compliant, we issue your Form 23 Pool Safety Certificate on the spot and register it with the Queensland Pool Safety Register. If rectification is needed, we issue a Form 26 non-conformity notice with a clear list of exactly what needs to be fixed.
Your role
Receive your result and next steps.
What we do
- Walk you through the inspection findings in plain language
- Issue your Form 23 certificate immediately if compliant
- Register the certificate with the Queensland Pool Safety Register
- If non-compliant: issue a Form 26 with a clear rectification list
- Answer any questions you have about the result
Rectification & re-inspection (if needed)
At your paceIf your pool needs work, the Form 26 tells you exactly what to fix. Once the rectification is done — whether you do it yourself or engage a contractor — we come back to verify the work and issue your certificate. We keep the process simple and don't create unnecessary hurdles.
Your role
Complete the required rectification work.
What we do
- Provide clear guidance on what needs to be done
- Answer questions about the rectification requirements
- Return for a re-inspection once work is complete
- Issue your Form 23 certificate once compliant
Timing
Turnaround times
We know pool safety certificates are often time-sensitive — especially around property sales and lease renewals. Here's what to expect.
Usually within 2–3 business days
Booking availability
Same day as inspection
Certificate issued (if compliant)
Same day as inspection
Non-conformity notice issued
Booked at your convenience
Re-inspection after rectification
The Difference
Why Poolsmatter
There's no shortage of pool safety inspectors in Brisbane. Here's what makes us different.
We don't rush
Every inspection gets the time it needs. A 30-minute tick-and-flick isn't an inspection — it's a liability. We take the time to check everything properly.
Plain-language results
We explain what we found and why it matters in plain English — not bureaucratic jargon. You'll leave knowing exactly where you stand.
Certificate on the day
If your pool is compliant, you get your certificate before we leave. No waiting days for paperwork to arrive.
Honest reporting
If something doesn't comply, we tell you clearly. We're not in the business of passing pools that shouldn't pass.
QBCC licensed
Fully licensed under the Queensland Building and Construction Commission. Every certificate we issue is legitimate and registered.
Fast availability
We know certificates are often time-sensitive. We keep our schedule flexible to accommodate urgent bookings where we can.
Ready to get started?
Book your inspection online or give us a call. Fast availability across Brisbane and surrounds.