Privacy Policy
Last updated: 8 November 2026
Poolsmatter (ABN pending) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.
1. Information We Collect
We collect personal information you provide directly to us, including your name, email address, phone number, property address, and any details you include when submitting a booking or enquiry through our website contact form.
2. How We Use Your Information
We use your personal information to respond to your enquiries, schedule and carry out pool safety inspections, issue pool safety certificates, send you relevant service updates, and comply with our legal obligations under Queensland pool safety legislation.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with the Queensland Building and Construction Commission (QBCC) as required for lodging pool safety certificates on the Pool Safety Register, and with service providers who assist us in operating our business, subject to confidentiality obligations.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses industry-standard encryption (HTTPS) for data transmission.
5. Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors use our site and to improve your experience. You can disable cookies through your browser settings, though this may affect some functionality.
6. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.
7. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.
9. Contact Us
For any privacy-related enquiries, please contact us at eddie@poolsmatter.com.au or through the contact form on our website.