Terms of Service
Last updated: 8 November 2026
These Terms of Service govern your use of Poolsmatter's website and the pool safety inspection services we provide. By booking an inspection or using our website, you agree to these terms. Please read them carefully.
1. About Us
Poolsmatter is a Queensland-based pool safety inspection business. Our inspectors are licensed pool safety inspectors under the Building Act 1975 (Qld). Our QBCC licence number is PS15640809.
2. Our Services
We provide pool safety inspections for residential and shared pools in Queensland, including the assessment of pool safety barriers against the Queensland Development Code Mandatory Part 3.4 (QDC MP 3.4) and Australian Standard AS 1926.1. Where a pool meets the required standard, we issue a Form 23 Pool Safety Certificate. Where it does not, we issue a Form 26 Non-Conformity Notice and a written report detailing the items requiring rectification.
3. Bookings and Appointments
Bookings can be made via our website contact form or by phone. A booking is confirmed once you receive written confirmation from us. We will make every reasonable effort to attend at the agreed time; however, we reserve the right to reschedule in the event of unforeseen circumstances. We will provide as much notice as possible in such cases.
4. Fees and Payment
Our inspection fees are as listed on our Services page at the time of booking. Payment is due on the day of inspection unless otherwise agreed in writing. We accept payment by bank transfer, credit card, or other methods as advised at the time of booking. All fees are in Australian dollars and inclusive of GST where applicable.
5. Cancellations and Rescheduling
If you need to cancel or reschedule your inspection, please notify us as soon as possible. Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to $50. We reserve the right to charge a call-out fee if we attend the property and are unable to carry out the inspection due to circumstances within your control (for example, locked gates or no access to the pool area).
6. Your Responsibilities
You are responsible for ensuring safe and unobstructed access to the pool and pool safety barrier at the time of inspection. Please ensure gates are unlocked, pets are secured, and the pool area is reasonably clear. You are also responsible for ensuring that any rectification works identified in a Form 26 Non-Conformity Notice are carried out by a suitably qualified person in accordance with the relevant standards.
7. Limitation of Liability
Our inspections are carried out in accordance with Queensland pool safety legislation and the applicable standards at the time of inspection. We are not liable for any loss or damage arising from conditions that were not visible or accessible at the time of inspection, or for any changes to the pool safety barrier that occur after the inspection. To the extent permitted by law, our liability is limited to the cost of the inspection fee paid.
8. Compliance with Laws
It is your responsibility as the pool owner to ensure your pool complies with all applicable Queensland laws and regulations, including the Building Act 1975 (Qld) and the Queensland Development Code. Obtaining a pool safety certificate does not relieve you of ongoing obligations to maintain your pool safety barrier in a compliant condition.
9. Privacy
We handle your personal information in accordance with our Privacy Policy, which is available on our website. By booking an inspection, you consent to us collecting and using your personal information as described in that policy.
10. Changes to These Terms
We may update these Terms of Service from time to time. The current version will always be available on this page. Continued use of our services after any changes constitutes your acceptance of the updated terms.
11. Governing Law
These terms are governed by the laws of Queensland, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Queensland.
12. Contact Us
If you have any questions about these Terms of Service, please contact us at eddie@poolsmatter.com.au or through the contact form on our website.